Return & Refund Policy
Return & Refund Policy
1. Introduction
At Fernway Vape, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy for eligibility and processing details.
2. Eligibility for Returns
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Items must be unused, unopened, and in their original packaging.
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Returns must be initiated within 30 days of the delivery date.
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Only products purchased directly from https://fernwayvape.com are eligible for returns.
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Due to health and safety regulations, opened or used products cannot be returned.
3. How to Initiate a Return
To request a return, follow these steps:
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Contact Us – Email support@fernwayvape.com with your order number and reason for return.
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Receive Authorization – Our support team will review your request and provide a return authorization if eligible.
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Ship the Item – Send the product back using a trackable shipping method. The return shipping cost is the customer’s responsibility.
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Inspection & Approval – Once received, we will inspect the item and notify you of the approval or rejection of your return.
4. Refund Policy
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Approved returns will be refunded to the original payment method within 5-7 business days after processing.
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Shipping fees are non-refundable.
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If your return is rejected, the item will be sent back to you at your expense.
5. Exchanges
We do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order.
6. Damaged or Defective Items
If you receive a defective or damaged product:
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Contact us within 48 hours of delivery with clear photos of the issue.
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We will assess the situation and may offer a replacement or store credit.
7. Non-Returnable Items
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Opened or used vape products.
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Clearance or final sale items.
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Gift cards.
8. Contact Us
For any return or refund inquiries, please contact us: 📧 Email: support@fernwayvape.com
Thank you for shopping with Fernway Vape! We appreciate your trust and support.