Return & Refund Policy

1. Introduction

At Fernway Vape, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy for eligibility and processing details.

2. Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging.

  • Returns must be initiated within 30 days of the delivery date.

  • Only products purchased directly from https://fernwayvape.com are eligible for returns.

  • Due to health and safety regulations, opened or used products cannot be returned.

3. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us – Email support@fernwayvape.com with your order number and reason for return.

  2. Receive Authorization – Our support team will review your request and provide a return authorization if eligible.

  3. Ship the Item – Send the product back using a trackable shipping method. The return shipping cost is the customer’s responsibility.

  4. Inspection & Approval – Once received, we will inspect the item and notify you of the approval or rejection of your return.

4. Refund Policy

  • Approved returns will be refunded to the original payment method within 5-7 business days after processing.

  • Shipping fees are non-refundable.

  • If your return is rejected, the item will be sent back to you at your expense.

5. Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order.

6. Damaged or Defective Items

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery with clear photos of the issue.

  • We will assess the situation and may offer a replacement or store credit.

7. Non-Returnable Items

  • Opened or used vape products.

  • Clearance or final sale items.

  • Gift cards.

8. Contact Us

For any return or refund inquiries, please contact us: 📧 Email: support@fernwayvape.com

 

 

Thank you for shopping with Fernway Vape! We appreciate your trust and support.