1. How do I place an order?
To place an order, simply visit our Shop, add your desired items to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

2. What payment methods do you accept?
We accept secure payments. Payment details will be provided at checkout.

3. Is there a minimum order amount?
Yes, we have a minimum order requirement of $150.

4. Where do you ship?
We ship domestically within the U.S. and internationally to select countries. Check our Shipping & Delivery page for more details.

5. What are the shipping costs?

• Standard U.S. Shipping: $5 (3-5 business days)
• Express U.S. Shipping: $15 (1-2 business days)
• Same-Day Delivery (Massachusetts only): $20 (4-8 hours)
• Standard International Shipping: $20 (7-14 business days, tracked)
• Express International Shipping: $40 (3-7 business days, tracked)

6. Do you offer discreet shipping?
Yes! All orders are shipped in plain, unmarked packaging with no branding or product details. We also vacuum-seal packages for odor control.

7. What types of products do you offer?
We specialize in premium cannabis vapes and joints, along with accessories, apparel, and hats. Browse our Shop for the full selection.

8. Are Fernway vapes refillable?
No, our vape cartridges and disposables are designed for one-time use and should not be refilled.

9. What’s the difference between Fernway vape carts and disposable vapes?
Fernway vape carts are cartridges that require a compatible battery, while disposables are all-in-one devices ready to use out of the box.

10. What is your return policy?
We accept returns only for unused, unopened products within 30 days of delivery. Read our Return & Refund Policy for full details.

11. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact us immediately at support@fernwayvape.com with your order details, and we will assist you.

12. Do you offer wholesale pricing?
Yes, we provide bulk and wholesale discounts. Orders over $500 qualify for free shipping. Visit our Wholesale & Bulk Orders page for details.

13. How can I apply for a wholesale account?
To apply for a wholesale account, reach out to our team at support@fernwayvape.com with your business details.

Contact us at support@fernwayvape.com, and our team will be happy to assist you!